Please be advised that if you request personalization on any items, your order will need to be placed a full 5 days before the specified cut-off date.
What delivery options are available?
We deliver to all US states except Hawaii and Alaska.
Our delivery options include:
- FedEx Ground Home (3-5 working days)
- FedEx Express Saver (3 working days)
- FedEx 2Day
- FedEx Standard Overnight
- FedEx Priority Overnight
The available options will depend on the delivery address, the item(s) ordered and the total weight of the order.
Has my Order been dispatched yet?
As soon as your order has left our warehouse you will automatically receive an email with a tracking number. Please note that FedEx collections from our warehouse are Monday-Friday, so orders placed over the weekend won't be dispatched until Monday.
After Dispatch how can I track my delivery?
Your tracking number can be entered on the FedEx website to check the delivery status. Allow up until the following day after dispatch for the tracking information to display on the FedEx website. Please note FedEx only collect from our warehouse Monday through Friday, deliveries are also only made Monday through Friday.
What happens if I miss my delivery?
If you are not at your address when FedEx attempt to make a delivery the driver may leave the parcel with a neighbor or in a safe place. Otherwise, the parcel will be returned to a near Fedex depot for you to collect. If the parcel is not collected within 5 days it will be returned to our warehouse.
The tracking details shown on the Fedex website should clearly state where the parcel has been delivered/left or been held.
If you require further assistance regarding delivery please email email@example.com
Do you deliver to PO Box Addresses?
No, FedEx cannot deliver to PO Box addresses. If you have a billing address which includes a PO Box number, please email firstname.lastname@example.org for guidance on how to place your order.
Can my order be delivered to an alternative address?
For security reasons, following your first order any subsequent order made within 30 days of your first, must be delivered to your billing address (card registered address). After 30 days orders may be shipped to a different address within the United States (except Hawaii and Alaska).
If you experience any difficulties when trying to place your order please email email@example.com
Our Returns Policy
All goods supplied by Pro:Direct are from official sources and are covered by the normal manufacturer’s warranty. You can return any item within 28 days of receipt for a refund or exchange. We cannot accept personalized items back unless they are faulty.
All items returned must be in their original condition including any packaging. For example, shoes must be returned in the original shoe box. All goods will be inspected on return. (ITEMS IN AN UNSALEABLE CONDITION e.g. WORN, WASHED, DAMAGED WILL NOT BE ACCEPTED FOR RETURN) The goods are your responsibility until they reach our warehouse. Please ensure you package your return well to prevent any damage to the items.
You will generally need to pay for return, however if you are returning items for replacement we will dispatch the replacement goods to you free of charge.
If you require a refund, we will refund the monetary value of the goods returned to us at the price you purchased them.
If you wish to return goods for an exchange or refund please send the goods back in their original packaging with a courier of your choice. We cannot accept COD’s or packages marked "Bill Recipient". Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
We strongly suggest you use a recorded method of carriage to return the goods to us (check which is appropriate with the carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
All soccer gear is expected to experience some wear and tear, particularly footwear and goalkeeper gloves. If you encounter a fault with your item, this would usually become apparent within the first 2 months of purchase. Color loss, loose threads and minor abrasions are not considered a fault of manufacture.
Can personalized items be returned and/or exchanged?
Once items have been personalized we cannot accept them back for either refund or credit, nor can they be exchanged unless they are faulty, so please make sure you order the correct size when purchasing.
If the product or personalization is later deemed to have a fault of manufacture, your statutory rights remain unaffected and we will be happy to offer you a refund or replacement.