This site is using cookies, by continuing to browse the site you are agreeing to our use of cookies... Find out more
Pro:Direct use cookies. Find out more


Terms & Conditions

Please read these terms of use carefully before using the website.
 
This website is operated by Pro-Direct Sport Ltd and its subsidiaries and affiliates (collectively, "us", "we" or "Pro-Direct Sport Ltd").
By accessing or using Pro-Direct Sport Ltd websites or services, or the mobile versions of either, (collectively the "Website") you signify that you have read, understand and agree to be bound by these Terms of Use ("Terms of Use" or "Agreement") and any other applicable law, whether or not you are a registered member of Pro-Direct Sport Ltd. Pro-Direct Sport Ltd may change these Terms of Use at any time, effective upon its posting to the Website. Read through any changes, and if you don’t agree to them, please stop using the Platform.  If you continue to use our Platform you will be deemed to have accepted the updated Terms, except to the extent prohibited by applicable law.  

ABOUT US
Pro:Direct is operated by Pro-Direct Sport Ltd. Pro-Direct Sport is a company incorporated in England and Wales, VAT number GB115152945, company number 04245687. Our registered office is at Torre House, Shaldon Road, Newton Abbot, Devon, England, TQ12 4PQ.

REGISTRATION
You will need to register with Pro:Direct to place an order for products through this website. If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.
If you are under 18, we ask that you get your parents or legal guardians’ permissions before completing your account registration. You must gain the bill payers permission before you place an order online. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. 

COPYRIGHT
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade, and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource. Any other use of materials on this website without the prior written permission of Pro:Direct is strictly prohibited.

COPYRIGHT INFRINGEMENT
If you believe that Copyright Infringement has occurred, please provide as much evidence as you are able and send it to us at customerservices@prodirectsport.com or at our postal address: Pro:Direct, Torre House, Shaldon Road, Newton Abbot, Devon, TQ12 4PQ. Please include enough information to allow us to contact you upon receiving your request. 

USER SUPPLIED CONTENT
You may submit material to Pro:Direct in the form of comments, questions, suggestions or the like and these communications will be treated as, non-confidential and non-proprietary. In doing so you waive your right to claim material infringement, including the right to approve the way in which Pro:Direct uses such material. Material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty-free basis by Pro:Direct anywhere in the world in any media. 
This does not relate to personal data that you submit to us, details on how we process your personal information can be found in our Privacy Policy.

PRIVACY
We process information about you in accordance with our Privacy Policy. By using our Sites you consent to such processing and you warrant that all data provided by you is accurate.

SITE USAGE
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. You agree that you will not use this website to implement software viruses, code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. 
You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be commercially distributed without our permission.

IMAGES
Many of the product images displayed on Pro:Direct websites and in advertisements and catalogues have been created by our own professional team of photographers, Pre- Order products may display the manufacturer sample, the final released product may have slight differences in terms of colour or pattern. Once the final released product is received at Pro:Direct if we notice any differences to the sample the product will be re-shot and image changed on the websites.

PURCHASING GOODS
All orders placed on our websites do not constitute a contract and all products are genuine and authentic. All orders are subject to these Terms & Conditions and are subject to acceptance by Pro:Direct. When orders are placed on our websites, we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order is confirmed when delivery of the order is made to you.
As part of the order confirmation process, we will then request pre-authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order. Payment is captured when we dispatch goods to you. This still does not constitute acceptance of the order.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. 
If you are purchasing a personalised item, the payment will be taken before the item is sent for personalisation. 
By submitting your payment details to Pro:Direct Sport, you accept that we will capture funds at the time stock is available for dispatch, Pro:Direct Sport will not accept liability for any charges applied by your card provider relating to the transaction.
Limited Editions - Please note that in the case of limited edition products, there may be extra restrictions such as limiting the number of products per customer. These extra restrictions will be made known to you via the website when ordering.
Pro:Direct reserves the right to decline orders for bulk/high value purchases or the identification of a pricing or product description error. We reserve the right to change price and availability information without notice.

KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
   - Pay Later
Further information and Klarna's user terms can be found here. General information on Klarna is available here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

PROMOTIONS
Unless otherwise stated, Promotions & Coupons will NOT apply to any products fulfilled by our partners NIKE and ADIDAS, or on the parkrun product range. 

UNiDAYS
This offer is available to verified UNiDAYS members only. The voucher code is valid for a single use, online at prodirectsoccer.com only. The offer excludes items within The Pro:Direct Partner Programme (items fulfilled direct from partners Nike, and Adidas). The offer excludes delivery costs, and is not valid on previous purchases. Other exclusions may apply for full details please refer to the Pro:Direct terms here.

PRODUCT ORDERS
All orders placed through the Website are subject to Pro:Direct acceptance. This means that Pro:Direct may refuse to accept or may cancel any order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Pro:Direct will issue you a refund.

INTERNATIONAL ORDERS

PDS does not import, import for sale, sell or ship products made with Kangaroo leather to purchasers in the State of California in accordance with state law. If a payment is inadvertently processed for sale or shipment of such a product to California, PDS reserves the right to credit your account for the amount charged without prior notice to you.

If goods are being delivered outside of the UK or EU, we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
Although Switzerland is outside of the EU, VAT at the Swiss rate will be applied to orders being delivered to Switzerland.

Please note that the prices displayed as VAT inclusive will be the full price charged to customers in Australia and the United States and no deductions will be made on sales made to these countries. Although customers in these countries so not pay VAT we do not reduce the price paid.

For customers in the EU -  the price that you pay will be the full price charged to UK customers and the VAT element will not be deducted. Note that Pro:Direct ships from warehouses both within the UK and the EU and as such orders to EU countries may be subject to additional charges levied by the government of the recipient country (see additional charges below).

For customers in Sweden/Denmark/Finland - The parcel will be shipped to your home address with Fedex (P2P) but once in country they will take to a PUDO (pick up, drop off) point and then message/e-mail you to confirm where it is. You will have to take ID to collect for security measures however, this is common in these countries.


For customers in Australia – the price that you pay will be the full price charged to UK/EU customers and the VAT element will not be deducted, despite the sale not attracting VAT in the UK. The full amount does however include Australian GST, if your total order value is less than AU$1,000. As Pro:Direct is registered for GST with the ATO, as long as your order is valued at less than AU$1,000 you are not liable for any additional import taxes when your order arrives in Australia and the full price paid enables us to pay the GST and cover costs associated with administering this process. If your order exceeds a value of AU$1,000 you will be liable to pay GST and possibly additional import costs and/or duties when the order arrives in Australia. Pro:Direct cannot cover these costs and we recommend that you contact us if you wish to place an order with a value of over AU$1,000 so that we can advise on the best way for you to place your order.

For customers in New Zealand – the price that you pay will be the full price charged to UK/EU customers and the VAT element will not be deducted, despite the sale not attracting VAT in the UK. The full amount does however include NZ GST, if your total order value is less than NZ$1,000. As Pro:Direct is registered for GST with the New Zealand Inland Revenue, as long as your order is valued at less than NZ$1,000 you are not liable for any additional import taxes when your order arrives in New Zealand and the full price paid enables us to pay the GST and cover costs associated with administering this process. If your order exceeds a value of NZ$1,000 you will be liable to pay GST and possibly additional import costs and/or duties when the order arrives in New Zealand. Pro:Direct cannot cover these costs and we recommend that you contact us if you wish to place an order with a value of over NZ$1,000 so that we can advise on the best way for you to place your order.

For Customers in the United States – the price that you pay will be the full price charged to UK/EU customers and the VAT element will not be deducted, despite the sale not attracting VAT in the UK. The price paid does not include any local taxes for the US so please be aware that you may still be liable for import fees and local taxes.

Pro:Direct accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website, the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties, holding fees),
Pro:Direct has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Pro:Direct would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, Pro:Direct will also not be liable for any further costs incurred because of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Pro:Direct because of the recipient’s refusal to pay the applicable charge levied by Customs.
Customers outside the UK should be aware Pro:Direct will take payment in Sterling; any conversion shown on the website to USD or Euro is purely a guide calculated at that day’s exchange rate, however your bank or card issuer may not offer the same rate. Pro:Direct will not be liable for any further charges your card issuer may levy.

RESTRICTED PRODUCTS
Please be aware that not all of our products can be shipped to all destinations. This could be due to Brand restrictions or a restriction on the material or product itself. Please see our FAQ section for further information. 

AVAILABILITY
Pro:Direct Sport will endeavour to display availability as accurately as possible. If we are unable to supply the goods requested, we will aim to assist you in finding a suitable alternative which you are happy with, however, a difference may be required to be paid. If you do not wish for an alternative product, we will cancel the order and any pending transaction promptly, please be aware that funds may take several days to reallocate in your account. 
Some items have very limited availability, very occasionally we may need to limit the amount supplied per customer to try to ensure that as many customers as possible can gain access to them.

CANCELLATION
In accordance with the Consumer Contracts Regulations 2013, you have 14 consecutive days from the day you receive your parcel to cancel your contract with us.
Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel, or it can be placed within the parcel upon its return.
If goods have been dispatched, you will be expected to cover the cost of return or pay for the cost of retrieval if the courier hasn't yet delivered. 
Any non-personalised cancelled items must be returned to us in resaleable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. 
We regret that we are unable to cancel orders for personalised items if the personalisation process has begun. 

PRE-ORDER ITEMS
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. Pre-order dates are provisional and we cannot be held responsible for any costs incurred for your time, or services paid for if there are delays or non-supply of product.

PERSONALISED ITEMS, USER UPLOADED CONTENT AND CUSTOMISATION REQUESTS 
Generally: If you are purchasing a personalised item, we will process a pre-authorisation and collect payment when the order is first place. The payment will be taken before the item is sent for personalisation not immediately before dispatch. 
Once an order containing personalised items has begun the personalisation process it cannot be changed or cancelled. All personalised items cannot be returned unless an item has a genuine manufacturer’s fault.  
Pro:Direct reserve the right to utilise our knowledge and expertise in positioning, sizing and the method of personalisation and customisation. Any images shown on our site indicate only a rough guide as to how the finished item will appear.
By placing your order for personalised or customised items you agree that Pro:Direct will use the guidelines provided by you during the order placing process to determine an appropriate and suitable way to personalise or customise your order and you agree to accept the decisions made Pro:Direct make when using the guidelines provided by you. 

Boot/shoe personalisation: 
Embroidered personalisation options - Names are embroidered on the lateral (outer) side of the boots, while flags are embroidered on the medial (inner) side. If only a flag is requested, with no name personalisation it will likewise be embroidered on the medial (inner) side.

Heat Pressed personalisation:  
Names and flags are both heat pressed on the lateral (outer) side of the boots. If only a flag is requested, with no name personalisation, it will likewise be pressed on the lateral (outer) side 

Teamwear and garment personalisation:
Crests and Sponsor Logos will always be produced to industry standard size and placed in the most suitable place on the garment in the area you have suggested. We cannot cover manufacturer logos. If you have elected to add customisation to an area already populated by a manufacturer or brand logo your customisation will be placed in the area you have indicated as appropriate to also ensure that the manufacturer or brand logo is also still visible. 
In some rare cases Pro:Direct may choose to send a sample for you to sign off before personalising or customising your order. This will not happen on all orders as our experts are usually certain of the best placement and method to use and will always follow industry standards where possible. If a sample is sent to you the processing times and expected fulfilment times will be impacted while your confirmation is awaited. Once a sample has been approved by you it cannot be amended further as production will commence upon receipt of your approval. Personalised items will need special care and the washing guidelines of personalised items will differ from those displayed on the garment label to keep the personalisation looking as good as the day you received it.
We recommend that personalised items are washed as infrequently as possible and never at a temperature above 30 degrees. Personalised items should be washed inside out and never tumble dried. You should never iron over any of the personalisation. Whenever heat is applied to the personalisation there is a risk that the glue or vinyl may be damaged.
Following these instructions will ensure that your personalised items will look their very best for the whole season (or approximately 35 washes). Failure to follow these instructions is likely to lead to personalisation becoming damaged, unstuck or to a deterioration of quality. Pro:Direct cannot be held responsible for any of these outcomes after the item has been with the customer for more than 12 months, has been washed more than 35 times or where the care instructions outlined above have not been followed.

User Uploaded Content: 
If you upload images to our website to be used when personalising or customising a team wear order you must provide the highest resolution file that you are able to supply. If the image is not of sufficient quality, we may not be able to accept your order and we will contact you to obtain a better quality image or alternatively offer a  ‘re-drawing’ service for a fee of £25 to make your image usable.  
You must have the right to use any images that you upload in the way that you intend for them to be used. You must also have the right for us to use the images in the way that you request for us to use them. By uploading images to our site you are informing us that you have the right for the images to be used by you and by us. You must not upload any images where you do not have the right to do so and you will be liable for the consequences of any copyright infringement. By uploading images to our site you agree that you have ensured that your intended use of that image does not: 
• Infringe anyone’s copyright – you are either the copyright owner or the copyright owner has granted you permission to use the image on your item 
• Infringe upon anyone’s privacy or data protection rights – any people used in images or whose data is used in any part of your customised kit should have fully consented for this to take place and you should obtain written approval that such consent has been provided. Pro:Direct will not be held liable if you have failed to do so 
• Infringe any other rights, such as a trademark, of any person or entity 
• Contravene any law 
• Include anything that is false, inaccurate, misleading, offensive, threatening, defamatory or might cause needless harassment, alarm, distress, upset, embarrassment, annoyance or inconvenience to any person 
• Contain material that is obscene, indecent or offensive or promotes discrimination or incites hatred or violence 
• Contain any computer virus, macro virus, trojan horse, worm or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to covertly intercept or access data or personal data without authority 
We prohibit the use of our upload service to anyone contravening any of the terms of our User Uploaded Content Rules (as detailed above) 

Orders fulfilled by adidas/Nike (Pro:Direct Partner Programme)
- Need to Return Item(s):
If you need to return a parcel back to our delivery partners, please ensure that you use the return label that came with the parcel. If you did not receive your returns label, please contact our customer service team who will be able to provide a new one to you via email. 
Please ensure that you use the returns label from our delivery partners as items that are delivered back to Pro:Direct’s warehouse will be re-directed and this can add on an additional two weeks before it is processed. Please keep the receipt or tracking numbers of your returned package in the event it is delayed or lost in transit.

- Need to Cancel the Order:
Once an order has been placed and it contains items from our delivery partner, it cannot be cancelled even if it has items fulfilled by Pro:Direct. The only items exempt from this are pre-order items that are not in stock yet. Should you still not wish to have it upon receival, please arrange for it to be returned.

- Item is Lost in Transit:
If your parcel is potentially lost in transit, please contact our Customer Service team via email or Liv